Paying for 20mb/s but getting 10mb/s - still unresolved

have recently migrated off Afrihost onto cool ideas as many of my peers have been on cool ideas for some time and they seemed to have a pleasant client experience, however my onboarding experience has been absolutely atrocious

Incorrect line migrated After some backward and forward of emails of getting the line active I found that I wasnt getting 20mb/s download and 2 mb upload though a speed test which im paying for. I followed the process of logging the call on the 9th of March which started a host of backward and forward emails over a number of days as I would send a mail then wait a day for a response only to ask for the picture of my speed test then I responded and had to wait another day to follow a list of instructions to bypass the router however this is for windows and I am generally a linux user so I had to use ubuntu which I responded with but essentially the backward and forward of emails goes on for over 4 days then a decision is made to check with vumatel where they discover that I was migrated over to a 10mb line – this was identified somewhere between Friday and Sunday the 16th of March where I received communication that in two days this should be sorted. on the 24th of March i phoned Vumatel and they confirmed that the Call wasn't closed on the 16th March because the wrong information was given by Cool iDeas. Its the 24th of March and no one from Vumatel has got back to me about this and im still on the incorrect line and paying for a 20mb/s line.