CR
Cendrine R
1 reviews | Active since Mar 2021
07 Sept 2024, 14:15
Pay for No Service join Cool Ideas
Once again a complaint laid. A week later and still the problem persists. I work during the day ask to be called after work in the afternoon after 15h00 buy this does not get done. We pay for a service which I can not use especially in the evenings the connection is lost. This is an absolute disgrace as I have never battled as much as now with signal. I have sent 4 emails with proof of connection and speed tests done. Never again will I recommend COOL IDEAS! Can't wait to change to another service provider which is cheaper too. A lot of complaints from existing clients and I work.for a very big company.
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Cool Ideas Service Provider's replyOfficial
09 Sept 2024, 12:09Good day Cendrine, Thank you for your feedback. We're sorry to hear about the ongoing issues you’ve experienced with our service. We understand how frustrating this must be, especially given the impact it has on your work and daily life. We've checked our system, but unfortunately, we're unable to locate your signal tickets or related correspondence. Could you please provide us with any reference numbers so we can investigate further? All emails sent to *** automatically generate tickets with #COOL ticket references so that should do. We want to ensure your concerns are addressed and resolved as quickly as possible so our Tier 2 Support Team will contact you in the meantime. Your feedback is invaluable, and we’re committed to improving our service based on your experience. Thank you for your patience, and we look forward to resolving this matter for you. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply09 Sept 2024, 12:09
Official
Good day Cendrine, Thank you for your feedback. We're sorry to hear about the ongoing issues you’ve experienced with our service. We understand how frustrating this must be, especially given the impact it has on your work and daily life. We've checked our system, but unfortunately, we're unable to locate your signal tickets or related correspondence. Could you please provide us with any reference numbers so we can investigate further? All emails sent to *** automatically generate tickets with #COOL ticket references so that should do. We want to ensure your concerns are addressed and resolved as quickly as possible so our Tier 2 Support Team will contact you in the meantime. Your feedback is invaluable, and we’re committed to improving our service based on your experience. Thank you for your patience, and we look forward to resolving this matter for you. Warm Regards, Cool Ideas