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Faizel F
1 reviews | Active since Mar 2009
11 Aug 2020, 14:41
Pathetic support service
It's been a week and still no joy from you people. I informed you that I am unable to access my router settings. I've spoken to 5 or 6 different people and none of them are able to give me some concrete answers, simply reverting to a standard "access is restricted to the routers for clients". How on earth was I then able to restrict certain devices without being able to access the settings? So now that I am unable to do so, there are still devices that are restricted from accessing the network, and I need to change this. I spoke to Bheki (sic) last week and he promised to check and call me back. Bradley also e-mailed me and he's yet to respond or return my call! Your service is truly and utterly pathetic!
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Replies (7)0
Replies (7)
Cool Ideas Service Provider's replyOfficial
11 Aug 2020, 17:58Hi Faizel, we are sorry to hear of your frustration please provide us with your support reference number or the account holders name and surname so we can escalate to a supervisor accordingly
Cool Ideas Service Provider's reply11 Aug 2020, 17:58
Official
Hi Faizel, we are sorry to hear of your frustration please provide us with your support reference number or the account holders name and surname so we can escalate to a supervisor accordingly
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Faizel F's updateReviewer Update
11 Aug 2020, 18:15#COOL-***
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Faizel F's update11 Aug 2020, 18:15
Reviewer Update
#COOL-***
Cool Ideas Service Provider's replyOfficial
12 Aug 2020, 08:38Thank you we have conirmed that you are a mitchells fibre customer and the router provided by the fibre line provider is not accessible for customers as changing settings causes the link to go down as configurations are wiped. someone will be in touch to elaborate further on this.
Cool Ideas Service Provider's reply12 Aug 2020, 08:38
Official
Thank you we have conirmed that you are a mitchells fibre customer and the router provided by the fibre line provider is not accessible for customers as changing settings causes the link to go down as configurations are wiped. someone will be in touch to elaborate further on this.
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Faizel F's updateReviewer Update
12 Aug 2020, 08:45You are simply re-stating what I've already been told. If the router is not accessible then so be it, but then how do you think I managed to change the settings in the first place? Someone just needs to change the settings so that these my connected devices will not be restricted, and for this I am waiting already since last week for someone to call me to resolve. So forgive me if I have no faith that "someone will be in touch to elaborate further on this".
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Faizel F's update12 Aug 2020, 08:45
Reviewer Update
You are simply re-stating what I've already been told. If the router is not accessible then so be it, but then how do you think I managed to change the settings in the first place? Someone just needs to change the settings so that these my connected devices will not be restricted, and for this I am waiting already since last week for someone to call me to resolve. So forgive me if I have no faith that "someone will be in touch to elaborate further on this".
Cool Ideas Service Provider's replyOfficial
12 Aug 2020, 08:48we just spoke with the tech who your ticket is assigned to and asked that you recieve a call before 10am :) we have no reason to lie to our customers trust us when we say this is under the control of the fibre line provider who have confirmed they are aware of the access problem
Cool Ideas Service Provider's reply12 Aug 2020, 08:48
Official
we just spoke with the tech who your ticket is assigned to and asked that you recieve a call before 10am :) we have no reason to lie to our customers trust us when we say this is under the control of the fibre line provider who have confirmed they are aware of the access problem
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Faizel F's updateReviewer Update
12 Aug 2020, 08:53Thank you. That it the most useful information that I have received to date. But why did this issue need a post on a public platform for someone to react and at least give me some form of feedback? I've called you people at least 6 or 7 times since last week and no one seems to get back to me or even give an update via email. Really poor service.
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Faizel F's update12 Aug 2020, 08:53
Reviewer Update
Thank you. That it the most useful information that I have received to date. But why did this issue need a post on a public platform for someone to react and at least give me some form of feedback? I've called you people at least 6 or 7 times since last week and no one seems to get back to me or even give an update via email. Really poor service.
Cool Ideas Service Provider's replyOfficial
12 Aug 2020, 08:56the Mitchells fibre project is a new one, we were told in the beginning that no access to the routers so that is what our staff was trained on, for future issues you are welcome to email complaints @ Cool ideas . Co .Za for escalated attention to an issue that is not making any progress
Cool Ideas Service Provider's reply12 Aug 2020, 08:56
Official
the Mitchells fibre project is a new one, we were told in the beginning that no access to the routers so that is what our staff was trained on, for future issues you are welcome to email complaints @ Cool ideas . Co .Za for escalated attention to an issue that is not making any progress