JS
Jessica S
1 reviews | Active since May 2011
22 Oct 2020, 18:05
PATHETIC SERVICE WITH NO PROBLEM RESOLUTION
I am battling constantly with my WiFi dropping out. Cool Ideas decided to send Tech Doctor to “solve the problem” Instead of solving the problem, I got told to buy a 5G USB AC ****le so I can have 5G WiFi on my laptop Thanks but no thanks I don’t have money to spend on a ****le which may or may not solve the problem Sorry Cool Ideas This is beyond pathetic I’m moving to another service provider who will give me decent service and are able to solve issues
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
23 Oct 2020, 09:25HI Jessica
we are sorry to hear of the frustration experienced
Wifi speeds are unfortunately not under our control and it is situational, we can guarantee spees up until your router.
we will ask one of our senior supervisors to reach out to discuss the way forward
The Cool Team
we are sorry to hear of the frustration experienced
Wifi speeds are unfortunately not under our control and it is situational, we can guarantee spees up until your router.
we will ask one of our senior supervisors to reach out to discuss the way forward
The Cool Team
Cool Ideas Service Provider's reply23 Oct 2020, 09:25
Official
HI Jessica
we are sorry to hear of the frustration experienced
Wifi speeds are unfortunately not under our control and it is situational, we can guarantee spees up until your router.
we will ask one of our senior supervisors to reach out to discuss the way forward
The Cool Team
we are sorry to hear of the frustration experienced
Wifi speeds are unfortunately not under our control and it is situational, we can guarantee spees up until your router.
we will ask one of our senior supervisors to reach out to discuss the way forward
The Cool Team