Pathetic Service , Support and Feedback
I moved address and requested for the new address to be setup. 2 weeks down the line i am still not connected. I have heard 4 different reasons why i am not setup. The default response was always to blame Vumatel. Vumatel came through and setup the fibre, called Coolideas to setup the router, did the process with no success. This was apparently escalated but i have received not feedback still and you can never speak to the manager or supervisors. I wish we had an option to change ISPs. This is very frustrating.
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Replies (3)
Cool Ideas Service Provider's replyOfficial
05 Oct 2020, 17:43Hi Martin
we apologize for the frustration experienced, this is a known issue that we have raised with our accoount managers at Vumatel, we will request a supervisor get in touch first thing in the morning to discuss the way foward.
the Cool team
we apologize for the frustration experienced, this is a known issue that we have raised with our accoount managers at Vumatel, we will request a supervisor get in touch first thing in the morning to discuss the way foward.
the Cool team
Cool Ideas Service Provider's reply05 Oct 2020, 17:43
Official
Hi Martin
we apologize for the frustration experienced, this is a known issue that we have raised with our accoount managers at Vumatel, we will request a supervisor get in touch first thing in the morning to discuss the way foward.
the Cool team
we apologize for the frustration experienced, this is a known issue that we have raised with our accoount managers at Vumatel, we will request a supervisor get in touch first thing in the morning to discuss the way foward.
the Cool team
's updateReviewer Update
06 Oct 2020, 12:224 hours into the day, no one has contacted me with a way forward on this matter. Can someone please assist.
's update06 Oct 2020, 12:22
Reviewer Update
4 hours into the day, no one has contacted me with a way forward on this matter. Can someone please assist.
Cool Ideas Service Provider's replyOfficial
06 Oct 2020, 12:37we were waiting for feedback from the FNO someone will be in touch shortly
Cool Ideas Service Provider's reply06 Oct 2020, 12:37
Official
we were waiting for feedback from the FNO someone will be in touch shortly