TI
Thane I
1 reviews | Active since Dec 2020
14 Dec 2020, 13:54
Pathetic service from Cool Ideas
Pathetic service for Cool Ideas. My internet has been down for 9 days now. All that they can do is escalate the problem. Nobody calls you back. They are really just not interested in your problem.
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Cool Ideas Service Provider's replyOfficial
17 Dec 2020, 14:36Good day Thane
we are sorry to hear of this frustration
we see that our team did log this call with the fibre line provider when you reported it and continued to follow up regarding the progress, we rely on the FNO (fibre network operator) to repair the physical infrastructure and any failure to do so is reported to esclatation points on a regular basis for further improvement.
please do let us knwo if the problem persists
The Cool Team
we are sorry to hear of this frustration
we see that our team did log this call with the fibre line provider when you reported it and continued to follow up regarding the progress, we rely on the FNO (fibre network operator) to repair the physical infrastructure and any failure to do so is reported to esclatation points on a regular basis for further improvement.
please do let us knwo if the problem persists
The Cool Team
Cool Ideas Service Provider's reply17 Dec 2020, 14:36
Official
Good day Thane
we are sorry to hear of this frustration
we see that our team did log this call with the fibre line provider when you reported it and continued to follow up regarding the progress, we rely on the FNO (fibre network operator) to repair the physical infrastructure and any failure to do so is reported to esclatation points on a regular basis for further improvement.
please do let us knwo if the problem persists
The Cool Team
we are sorry to hear of this frustration
we see that our team did log this call with the fibre line provider when you reported it and continued to follow up regarding the progress, we rely on the FNO (fibre network operator) to repair the physical infrastructure and any failure to do so is reported to esclatation points on a regular basis for further improvement.
please do let us knwo if the problem persists
The Cool Team