JS
Jessica S
1 reviews | Active since May 2011
19 Oct 2020, 12:25
PATHETIC SERVICE
I have battled with my internet connectivity for 2 weeks I got a new router, problem persisted Last night my speeds were under 1mbps I notice I am not the only customer complaining about this Instead of trying to rectify the problem I keep getting told it’s on my side. How can it be when everything on my laptop and phone is up to date Clearly you have an issue I am about to cancel my contract with you and going elsewhere that I will get the service I pay for Andre Schutte should be ashamed of the company he runs
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Replies (4)
Cool Ideas Service Provider's replyOfficial
19 Oct 2020, 12:35Hi Jessica
We are sorry to hear of this frustration you have experienced, we can guarantee speeds to the router of each household however we have no control over how the speeds are distributed over wireless within each home. we will have a support supervisor reach out in order to address your issue as we would like you to enjoy your internet connection. please look out for a call
we are not sure who Andre Schutte is as we have no one in our employ by that name
The Cool Team
We are sorry to hear of this frustration you have experienced, we can guarantee speeds to the router of each household however we have no control over how the speeds are distributed over wireless within each home. we will have a support supervisor reach out in order to address your issue as we would like you to enjoy your internet connection. please look out for a call
we are not sure who Andre Schutte is as we have no one in our employ by that name
The Cool Team
Cool Ideas Service Provider's reply19 Oct 2020, 12:35
Official
Hi Jessica
We are sorry to hear of this frustration you have experienced, we can guarantee speeds to the router of each household however we have no control over how the speeds are distributed over wireless within each home. we will have a support supervisor reach out in order to address your issue as we would like you to enjoy your internet connection. please look out for a call
we are not sure who Andre Schutte is as we have no one in our employ by that name
The Cool Team
We are sorry to hear of this frustration you have experienced, we can guarantee speeds to the router of each household however we have no control over how the speeds are distributed over wireless within each home. we will have a support supervisor reach out in order to address your issue as we would like you to enjoy your internet connection. please look out for a call
we are not sure who Andre Schutte is as we have no one in our employ by that name
The Cool Team
JS
Jessica S's updateReviewer Update
19 Oct 2020, 12:41Apologies that was pasted by mistake from another document
JS
Jessica S's update19 Oct 2020, 12:41
Reviewer Update
Apologies that was pasted by mistake from another document
Cool Ideas Service Provider's replyOfficial
19 Oct 2020, 12:42No Problem Jessica :)
someone senior will be in touch shortly
should you have any further complaints please be sure to mail complaints @ coolideas . co . za
someone senior will be in touch shortly
should you have any further complaints please be sure to mail complaints @ coolideas . co . za
Cool Ideas Service Provider's reply19 Oct 2020, 12:42
Official
No Problem Jessica :)
someone senior will be in touch shortly
should you have any further complaints please be sure to mail complaints @ coolideas . co . za
someone senior will be in touch shortly
should you have any further complaints please be sure to mail complaints @ coolideas . co . za
JS
Jessica S's updateReviewer Update
19 Oct 2020, 12:43I have had enough of service people calling me
There is clearly a hardware problem or a problem of supply from your side
Go and look at other complaints of exactly the same thing I am experiencing
Should this not be resolved in the next day or so I am canceling my contract with you and going elsewhere
There is clearly a hardware problem or a problem of supply from your side
Go and look at other complaints of exactly the same thing I am experiencing
Should this not be resolved in the next day or so I am canceling my contract with you and going elsewhere
JS
Jessica S's update19 Oct 2020, 12:43
Reviewer Update
I have had enough of service people calling me
There is clearly a hardware problem or a problem of supply from your side
Go and look at other complaints of exactly the same thing I am experiencing
Should this not be resolved in the next day or so I am canceling my contract with you and going elsewhere
There is clearly a hardware problem or a problem of supply from your side
Go and look at other complaints of exactly the same thing I am experiencing
Should this not be resolved in the next day or so I am canceling my contract with you and going elsewhere