GM
Glen M
1 reviews | Active since Jul 2011
02 Dec 2025, 18:02
Pathetic service
New customer, not connected as of 1st Dec 2025.
Now we start the famous ISP blame game.
Cool ideas say they are waiting for Link layer and Link layer say they are awaiting for Cool ideas to change my passwords.
Now I am using mobile data, two days later.
Pathetic service, and I am yet to become a client.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
03 Dec 2025, 20:10Good day Glen,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand how frustrating it must have been to experience delays and conflicting information while trying to get connected, especially as a new customer.
We are pleased to acknowledge that your connection was activated shortly after your review was posted and that you were able to connect for the first time last night. Should you require any further assistance, our team will be happy to help.
Thank you for your patience and understanding.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply03 Dec 2025, 20:10
Official
Good day Glen,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand how frustrating it must have been to experience delays and conflicting information while trying to get connected, especially as a new customer.
We are pleased to acknowledge that your connection was activated shortly after your review was posted and that you were able to connect for the first time last night. Should you require any further assistance, our team will be happy to help.
Thank you for your patience and understanding.
Kind Regards,
The Cool Ideas Team