mM
malikap M
1 reviews | Active since Sept 2016
29 Oct 2020, 15:03
Pathetic service, constant connectivity issues, they take no accountability
Pathetic service, constant connectivity issues, they take no accountability and expect users to constantly upgrade settings, rest and do their "test" even though the results the display are completely different to results on every other test site for the same connection.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
30 Oct 2020, 16:06Hi Malika
we do apologize for the frustration,
our technicians do have a standard protocol for support troubleshooting steps and we must ask that they are followed for an effective solution to be provided.
we will ask a support supervisor to be in touch with you to clear up any confusion in this regard
The Cool Team
we do apologize for the frustration,
our technicians do have a standard protocol for support troubleshooting steps and we must ask that they are followed for an effective solution to be provided.
we will ask a support supervisor to be in touch with you to clear up any confusion in this regard
The Cool Team
Cool Ideas Service Provider's reply30 Oct 2020, 16:06
Official
Hi Malika
we do apologize for the frustration,
our technicians do have a standard protocol for support troubleshooting steps and we must ask that they are followed for an effective solution to be provided.
we will ask a support supervisor to be in touch with you to clear up any confusion in this regard
The Cool Team
we do apologize for the frustration,
our technicians do have a standard protocol for support troubleshooting steps and we must ask that they are followed for an effective solution to be provided.
we will ask a support supervisor to be in touch with you to clear up any confusion in this regard
The Cool Team