Pathetic Service

I signed up on 30 may 2020 with Coolideas as I moved my office to my home. The fibre line was installed by Octotel and the line was active. Received log on details from Octotel on 11 June 20. Coolideas send me a invoice to pay pro rata R1132.67 for the month to activate the service. After 2 hours try to setup the rooter the consultant advise me that they are not fami**** with D link rooters and they can not help me. I went to purchase a new TP link rooter on their advise, try to setup the rooter to no oval. They then advise me that the problem is with Octotel, and they will resolve the issue urgently. I contacted Octotel on Thursday to resolve the issue. The consultant tested the line and assure me that the problem is with Coolideas. I contact them on a daily basis, and they never came back to me as they promised to resolve the issue, I then cancelled the installation on Thursday 18 June 20 and asked them to urgently release the line to another ISP and refund me. Do not trust the internet, rating them at 3rd best ISP in South Africa. Any further issues with Coolideas will leave me with no other choice than to instruct my attorneys to pursue them for damages and the money owed to me. Watch this space. Their licence need to be revoked as a ISP.