JP
James P
1 reviews | Active since May 2014
03 Dec 2024, 13:04
Pathetic service
Something changed on their side which prevented me from logging into the site to do just about anything (opening or reviewing tickets, paying invoices).
When I first contacted them they didn't help me with logging in and just told me to pay via EFT. The next month, same thing. I had been paying invoices and logging in with no issues. So when it happened 2nd month in a row, I put my foot down and asked for them to fix the login. Again they just told me to pay via EFT. Absolutely lazy service with no assistance.
I had to fix the problem myself by changing my account password. They could have helped but didn't care to.
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Replies (2)0
Replies (2)
Cool Ideas Service Provider's replyOfficial
03 Dec 2024, 19:21Dear James,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you experienced while trying to log into your account and resolve this issue. This is not the level of service we strive to provide, and we regret that your concerns weren’t addressed more effectively earlier on.
We’re glad to confirm that the payment issue has been resolved. Our Customer Service Manager also attempted to reach you to follow up but was unable to get through. Should you require any further assistance or if there’s anything else we can help with, please don’t hesitate to contact us directly—we’re here to help.
We truly appreciate your patience and the time you took to bring this to our attention. Your feedback helps us improve and ensures we provide better service in the future.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply03 Dec 2024, 19:21
Official
Dear James,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you experienced while trying to log into your account and resolve this issue. This is not the level of service we strive to provide, and we regret that your concerns weren’t addressed more effectively earlier on.
We’re glad to confirm that the payment issue has been resolved. Our Customer Service Manager also attempted to reach you to follow up but was unable to get through. Should you require any further assistance or if there’s anything else we can help with, please don’t hesitate to contact us directly—we’re here to help.
We truly appreciate your patience and the time you took to bring this to our attention. Your feedback helps us improve and ensures we provide better service in the future.
Kind Regards,
The Cool Ideas Team
JP
James P's updateReviewer Update
03 Dec 2024, 19:32Sorry but I won't be taking this review down until Tazne Arendse responds and apologises on my ticket, as well as whoever is still ignoring my messages on Facebook Messenger. All very well to run in after I've resolved the issue and taken to Hello Peter. You guys failed.
JP
James P's update03 Dec 2024, 19:32
Reviewer Update
Sorry but I won't be taking this review down until Tazne Arendse responds and apologises on my ticket, as well as whoever is still ignoring my messages on Facebook Messenger. All very well to run in after I've resolved the issue and taken to Hello Peter. You guys failed.