Pathetic service

If I could choose a negative rating I would. Clearly I am not the only one with issues with cool ideas. Disgusting service and quite frankly the most frustrating people I've ever had to deal with. Logged a ticket on april 29th and I'm still waiting for a technician to be sent to me as promised. I'm paying 1200 a month for internet and I have gone longer without a connection than with one. It seems all cool ideas wants is their money at the end of the month. I wonder if we as customers, decide to stop paying them if they will get their act together. I expect to be reimbursed for all the time I have had no connection. I expect an apology, a heart felt one and I expect a guarantee that this will not happen again.