Pathetic service

Its been just over a week that my service is off, i lost a week as the actual service expired today i was told by a supervisor that someone would contavt me instead i get a response via hellopeter stating its a network issue it is friday and noone has sorted out the issue nor as a consult by the name of fifi called me this service is pathetic i want my refund and to be removed so i can join another sp asap