Pathetic service

Pathetic service - I reported my network dropping ever so often since the 21st November. I was given all these lame excuses that 'they couldn't find anything wrong', and 'please reset your router, do this, do that...' In the end it came to light that they were experiencing a DDoS attack Needles to say, I was not informed.. I again raised a concern that I was not receiving adequate and timely information, only to be ignored to the point where I again had to mail them, and am yet to receive an answer as to why my issue has not been sorted Yes, they sent out a general notification this morning explaining the DDoS attack, and what was done to curb same, but no solution to my problem is forthcoming CISP, you grew to big, and as with all large entities, your clients have become numbers, providers of an income, nothing more than that. You have lost that initial 'personal touch', and I surmise you will be losing those that joined you because of that..... So good buy CISP, I will be joining another SP who still believes that everyone is important...