JH
Jack H
1 reviews | Active since Sept 2020
30 Mar 2026, 08:17
Pathetic Service!!!!
I have been struggling since Friday to get a technician from cool ideas to make contact with me to configure my connection at my new address. I called Friday twice; Saturday and Monday morning 30 March. I am paying for a service that no one seem to know what is going on!!!!!! I work from home and my business is being affected.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
30 Mar 2026, 12:36 Good day Jack,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand the impact this has had, especially with you working from home, and the urgency of getting your service up and running.
Your order was initially confirmed as active by the Fibre Network Operator; however, they have since advised that there is still an active service linked to your unit. This conflicting information has unfortunately prevented us from proceeding with the configuration of your connection.
We are actively engaging with the FNO to have this discrepancy resolved as a priority and are following up closely to avoid any further delays. As soon as this is cleared on their side, we will proceed immediately with finalising your connection.
We appreciate your patience while we work to get this resolved as quickly as possible.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply30 Mar 2026, 12:36
Official
Good day Jack,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand the impact this has had, especially with you working from home, and the urgency of getting your service up and running.
Your order was initially confirmed as active by the Fibre Network Operator; however, they have since advised that there is still an active service linked to your unit. This conflicting information has unfortunately prevented us from proceeding with the configuration of your connection.
We are actively engaging with the FNO to have this discrepancy resolved as a priority and are following up closely to avoid any further delays. As soon as this is cleared on their side, we will proceed immediately with finalising your connection.
We appreciate your patience while we work to get this resolved as quickly as possible.
Kind Regards,
The Cool Ideas Team
JH
Jack H's updateReviewer Update
30 Mar 2026, 16:35Good day - The above-mentioned does not resolved my issue I had since Friday, Saturday, Sunday and now Monday. My request is simple. Pay me all the money that I had in credit R950 + R500 and I will happily depart.
JH
Jack H's update30 Mar 2026, 16:35
Reviewer Update
Good day - The above-mentioned does not resolved my issue I had since Friday, Saturday, Sunday and now Monday. My request is simple. Pay me all the money that I had in credit R950 + R500 and I will happily depart.
JH
Jack H's updateReviewer Update
09 Apr 2026, 17:18Good day!!! it has been 2 weeks and I have not received my refund!!!!!!!!!!
JH
Jack H's update09 Apr 2026, 17:18
Reviewer Update
Good day!!! it has been 2 weeks and I have not received my refund!!!!!!!!!!