DD
Duane D
1 reviews | Active since May 2021
04 May 2021, 10:57
PATHETIC SERVICE
Absolute disgusted with the service as I have been doing all the follow ups , calls etc and not once has Cool ideas bothered to phone me back. Every time I call I get the same pathetic generic answer that a senior or manager is looking at it. This has been going on for 5 days now and still no help!! I cannot see how they get voted best ISP when they cant even live up to their own motto for customer service!!!
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
07 May 2021, 12:16Hi Duane
We are sorry to hear of this frustration,
We see that our account manager has been involved due to a delay on the fibre line proider side, we have expressed that this is not acceptable and that we want to avoid this sort of delay in the future. we have also requested our management team internally to look at improving communciation to customers in cases like this
if you have any further issues kindly email complaints @ cool ideas .co . za
The Cool Team
We are sorry to hear of this frustration,
We see that our account manager has been involved due to a delay on the fibre line proider side, we have expressed that this is not acceptable and that we want to avoid this sort of delay in the future. we have also requested our management team internally to look at improving communciation to customers in cases like this
if you have any further issues kindly email complaints @ cool ideas .co . za
The Cool Team
Cool Ideas Service Provider's reply07 May 2021, 12:16
Official
Hi Duane
We are sorry to hear of this frustration,
We see that our account manager has been involved due to a delay on the fibre line proider side, we have expressed that this is not acceptable and that we want to avoid this sort of delay in the future. we have also requested our management team internally to look at improving communciation to customers in cases like this
if you have any further issues kindly email complaints @ cool ideas .co . za
The Cool Team
We are sorry to hear of this frustration,
We see that our account manager has been involved due to a delay on the fibre line proider side, we have expressed that this is not acceptable and that we want to avoid this sort of delay in the future. we have also requested our management team internally to look at improving communciation to customers in cases like this
if you have any further issues kindly email complaints @ cool ideas .co . za
The Cool Team