Pathetic Service

Item: Cool Ideas Service Provider
Rating: 1
Author: Paul S

I don't know how Cool Ideas can be the best ISP? My fibre line has been wrongly cancelled and I have been phoning for the last week to get it restored and I am still without internet. First Cool Ideas said it is Lightstrucks fault and then they said I have not paid my line and that’s why it was cancelled and then after they saw that I was on debit order and paid up to date, they blamed me again and said I cancelled my own line in June. This is truelly pathetic.

Helpful (0)

Replies (3)

Cool Ideas Service Provider's replyOfficial

07 Sept 2022, 07:33

Good day Paul S,

Thank you for your feedback, and apologies for any inconvenience caused.

Our Connect and Billing supervisors are investigating and will contact you soon in this regard.

Your time and patience are much appreciated.

Kind Regards,
Cool Ideas
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Cool Ideas Service Provider's reply07 Sept 2022, 07:33

Official

Paul S's updateReviewer Update

07 Sept 2022, 14:41

Still no response from Cool Ideas. They add this response message to make people think that they do respond, but still nothing. Pathetic!!

Paul S's update07 Sept 2022, 14:41

Reviewer Update

Still no response from Cool Ideas. They add this response message to make people think that they do respond, but still nothing. Pathetic!!

Cool Ideas Service Provider's replyOfficial

09 Sept 2022, 09:43

Good day Paul S,

Please note that one of our Connect Team Leaders tried calling but you were unavailable, so they left a message with your PA.

Please let us know should you require further assistance.

Kind Regards,
Cool Ideas
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Cool Ideas Service Provider's reply09 Sept 2022, 09:43

Official