JC
John C
1 reviews | Active since Dec 2017
14 Apr 2020, 13:09
Pathetic service
For the past 3 months I have been trying to get them to fix my account status. I have sent them all of the details, have threatened them and still nothing. Got a mail this morning in which they admit they made a mistake, and then THEY SUSPEND MY CONNECTION. How on earth do you admit you were wrong AND then disconnect me!!!
Your service is pathetic, with little or no support, your departments don't now what they doing, as is evident in them taking 3 MONTHS to sort my account and STILL not getting it right.... YOU ARE JUST NOT MAKING IT......
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John C's updateReviewer Update
15 Apr 2020, 17:43And then I get to converse with the 'co-founder' on Messenger, only after they suspended my line for 'non-payment', not once but TWICE, although I have all the proof that all invoices were paid, AND I communicated this with said 'co-founder'...
Then, to top it all, they don't take responsibility for their mistakes, they just keep pointing the finger my way... Even when I suggested to be given an e-mail address, so I can send them all of the correspondence and proof, I am politely told that my views do not matter, that I am responsible for their incompetence, that it is all my fault... I am waiting for them to provide me with an e-mail address to send all of the communication to, but I suppose hell will freeze over before they do so, might be afraid that they would have to apologize... It seems beyond them to do that...
So much for customer service, so much for trying to make amends, so much for putting the client first...
Bottom line, I am but a number, a fool who pays for the service they offer, and just another someone who fills up their pockets...
I will never in my lifetime again promote this company, they are only there for their own pockets, and the customer is but a number...
Then, to top it all, they don't take responsibility for their mistakes, they just keep pointing the finger my way... Even when I suggested to be given an e-mail address, so I can send them all of the correspondence and proof, I am politely told that my views do not matter, that I am responsible for their incompetence, that it is all my fault... I am waiting for them to provide me with an e-mail address to send all of the communication to, but I suppose hell will freeze over before they do so, might be afraid that they would have to apologize... It seems beyond them to do that...
So much for customer service, so much for trying to make amends, so much for putting the client first...
Bottom line, I am but a number, a fool who pays for the service they offer, and just another someone who fills up their pockets...
I will never in my lifetime again promote this company, they are only there for their own pockets, and the customer is but a number...
JC
John C's update15 Apr 2020, 17:43
Reviewer Update
And then I get to converse with the 'co-founder' on Messenger, only after they suspended my line for 'non-payment', not once but TWICE, although I have all the proof that all invoices were paid, AND I communicated this with said 'co-founder'...
Then, to top it all, they don't take responsibility for their mistakes, they just keep pointing the finger my way... Even when I suggested to be given an e-mail address, so I can send them all of the correspondence and proof, I am politely told that my views do not matter, that I am responsible for their incompetence, that it is all my fault... I am waiting for them to provide me with an e-mail address to send all of the communication to, but I suppose hell will freeze over before they do so, might be afraid that they would have to apologize... It seems beyond them to do that...
So much for customer service, so much for trying to make amends, so much for putting the client first...
Bottom line, I am but a number, a fool who pays for the service they offer, and just another someone who fills up their pockets...
I will never in my lifetime again promote this company, they are only there for their own pockets, and the customer is but a number...
Then, to top it all, they don't take responsibility for their mistakes, they just keep pointing the finger my way... Even when I suggested to be given an e-mail address, so I can send them all of the correspondence and proof, I am politely told that my views do not matter, that I am responsible for their incompetence, that it is all my fault... I am waiting for them to provide me with an e-mail address to send all of the communication to, but I suppose hell will freeze over before they do so, might be afraid that they would have to apologize... It seems beyond them to do that...
So much for customer service, so much for trying to make amends, so much for putting the client first...
Bottom line, I am but a number, a fool who pays for the service they offer, and just another someone who fills up their pockets...
I will never in my lifetime again promote this company, they are only there for their own pockets, and the customer is but a number...