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Natasha-lee Naidoo
1 reviews | Active since Apr 2014
07 Apr 2021, 12:49
Pathetic Service!
If there was an option to choose no star, I would. On the 8th of March I asked for an upgrade, on the 10th of March it was set for the upgrade to take effect on 1 April, like I asked... On the 1st of April the upgrade did not happen so I logged another ticket,
They said that it's all on par for this and I must pay the balance to get it upgraded.
I asked for an invoice because my employer is paying for the line and I get the incorrect invoice,
I ask why the debit didn't go off and I get no response.
Stay away from cool ideas, they're ridiculous with customer service!
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Replies (1)
Cool Ideas Service Provider's replyOfficial
14 Apr 2021, 14:21Good day Natasha
We are sorry to hear of this frustration
We can confirm that there was a bit of a back log within our accounts department and this is why there was a delay in confirming the process.
We can confirm that a staff member was in touch to discuss this and that you did not incur unnecessary charges
if you have any further issues kindly email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration
We can confirm that there was a bit of a back log within our accounts department and this is why there was a delay in confirming the process.
We can confirm that a staff member was in touch to discuss this and that you did not incur unnecessary charges
if you have any further issues kindly email complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply14 Apr 2021, 14:21
Official
Good day Natasha
We are sorry to hear of this frustration
We can confirm that there was a bit of a back log within our accounts department and this is why there was a delay in confirming the process.
We can confirm that a staff member was in touch to discuss this and that you did not incur unnecessary charges
if you have any further issues kindly email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration
We can confirm that there was a bit of a back log within our accounts department and this is why there was a delay in confirming the process.
We can confirm that a staff member was in touch to discuss this and that you did not incur unnecessary charges
if you have any further issues kindly email complaints @ cool ideas . co .za
The Cool Team