TL
Theo L
1 reviews | Active since Mar 2021
13 Mar 2021, 15:19
Pathetic service!!!
POOR! POOR! POOR service!!!!
They were recommended to me by a friend who sang their praises, as he is getting excellent service from them...
I signed up and paid on the 9th of March, installation was completed the 10th of March.
To date, I am still without internet! Logged numerous tickets and I constantly have to phone them, as they never get back to me. Every single call gets escalated to a higher/another department, but I have to call and follow up with them!!!!
When I paid they were here in less than 24hrs to install, but I have to wait 24 -72 hrs for my query to be attended to, mind you which has pass already.
Disgusting and extremely pathetic service!!!!
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Replies (2)0
Replies (2)
Cool Ideas Service Provider's replyOfficial
15 Mar 2021, 11:42Good day Theo
We are sorry to hear of your frustration
Upon investigating we see that the issue is sitting on the Vuma reach system as the line states it is configured however this is not the case. we have since disputed the ticket on their end and advised that you are still having issues with your fibre line, this is being escalated to their support team as the issue is not something on the Cool Ideas end.
should you haev any further complaints kindly email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of your frustration
Upon investigating we see that the issue is sitting on the Vuma reach system as the line states it is configured however this is not the case. we have since disputed the ticket on their end and advised that you are still having issues with your fibre line, this is being escalated to their support team as the issue is not something on the Cool Ideas end.
should you haev any further complaints kindly email complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply15 Mar 2021, 11:42
Official
Good day Theo
We are sorry to hear of your frustration
Upon investigating we see that the issue is sitting on the Vuma reach system as the line states it is configured however this is not the case. we have since disputed the ticket on their end and advised that you are still having issues with your fibre line, this is being escalated to their support team as the issue is not something on the Cool Ideas end.
should you haev any further complaints kindly email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of your frustration
Upon investigating we see that the issue is sitting on the Vuma reach system as the line states it is configured however this is not the case. we have since disputed the ticket on their end and advised that you are still having issues with your fibre line, this is being escalated to their support team as the issue is not something on the Cool Ideas end.
should you haev any further complaints kindly email complaints @ cool ideas . co .za
The Cool Team
TL
Theo L's updateReviewer Update
16 Mar 2021, 10:32Good day,
This is exactly what I'm getting from @Vumatel! Everyone is passing the bug and blaming the other one.
Yet, me the paying customer has to bare the brunt thereof.
It is day 7 today of being without a service a I PAID FOR and all I hear and read in the replies (when you feel like replying) is, "the matter has been escalated, the matter has been escalated…." I'm sure this matter will be with the Lord soon!
This is exactly what I'm getting from @Vumatel! Everyone is passing the bug and blaming the other one.
Yet, me the paying customer has to bare the brunt thereof.
It is day 7 today of being without a service a I PAID FOR and all I hear and read in the replies (when you feel like replying) is, "the matter has been escalated, the matter has been escalated…." I'm sure this matter will be with the Lord soon!
TL
Theo L's update16 Mar 2021, 10:32
Reviewer Update
Good day,
This is exactly what I'm getting from @Vumatel! Everyone is passing the bug and blaming the other one.
Yet, me the paying customer has to bare the brunt thereof.
It is day 7 today of being without a service a I PAID FOR and all I hear and read in the replies (when you feel like replying) is, "the matter has been escalated, the matter has been escalated…." I'm sure this matter will be with the Lord soon!
This is exactly what I'm getting from @Vumatel! Everyone is passing the bug and blaming the other one.
Yet, me the paying customer has to bare the brunt thereof.
It is day 7 today of being without a service a I PAID FOR and all I hear and read in the replies (when you feel like replying) is, "the matter has been escalated, the matter has been escalated…." I'm sure this matter will be with the Lord soon!