Pathetic Service

<p>I have used anumber of different ISP's over the years and they all have their ups and downs but none of them have given such pathetic service!</p> <p>It otiginally started when I experienced slow internet speeds, I logged a call because I had a 50mb fibre line but was getting download speeds of 1mb, with many back and forth questions Cool Ideas just closed the ticket off and marked as resolved, I still had terrible speeds, I re-opened the ticket and asked them to continue investigating, eventually a week after the ticket was logged they found the problem was their link with the fibre provider that was affecting all their Cape Town customers! I decided to cancel my account as they clearly were not monitoring their networks and looking after their customers.</p> <p> </p> <p>I thought this cancellation process would be simple, you would think that if someone is leaving rather give them a good experience on the exit so thye leave on a happy note, not this company, they cancelled their data they provided me but did not cancel the fibre line with the provider, this meant that I now had no internet and I could not get another ISP as my line was still locked to them, I raised this with them on friday afternoon at 3pm after numerous phone calls with multiple support staff all promising to call me back they never called back and by 5pm it was too late and I would now sit with no internet for the weekend, i even requested that they atleast switch the data back on so I can have internet and we get this sorted out on monday when the fibre provider was available again, but this was not something they would consider.</p> <p> </p> <p>I am absolutely disgusted that in a world where the ISP market is as cut throat as it is Cool Ideas just has no concern for any customer experience.</p> <p> </p> <p>I would never recommend this company to ANYONE!</p>