Pathetic non existent customer service/last straw

My application was made on 27/2/19. I was invoiced and paid R555.71 on 7/3/19 for the month. Today is the 16/3/19 and I STILL have no internet. When and how will I be refunded for the days already paid?

What EXACTLY is the status of this issue? What exactly has been done? What exactly is currently being done? What exactly will be done to resolve this problem? Also when will I be contacted to have this issue resolved?

If this issue is not resolved or I do not at least receive any honest info and clarity today. I will have no choice but to cancel my services with you ,request a refund of monies already paid and claim for data I have had to purchase from my phone contract as a result of this situation.