Pathetic ISP

Complaints aren't taken seriously, I have complained about inconsistent speeds, rather than acknowledging and investigating this complaint, they chose to blame my network setup (which was done according to their instructions), I have experiences numerous outages and during these, the response times from CISP left much to be desired, in the most recent instance, my line was down for 2 days during the festive season and during this time the fault that I reported was not even looked at, due to the accumulation of incidents of poor service, I then decided to cancel my account and Cool Ideas refuses to do so despite the fact that I have already been migrated to a new ISP