CN
Chad N
1 reviews | Active since Sept 2019
08 Apr 2024, 12:44
Pathetic ISP.
I wish there was a zero star review option. Paying for a 50/50 line but receiving average speeds of 10-15mbps. I call to put in a cancellation request in order to migrate my line to a different ISP and they are basically locking me in for another 2 months?? Absolutely pathetic. One month cancellation notice and then another month just to release the line. I can see why this company is on a rapid decline. Stay clear
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Cool Ideas Service Provider's replyOfficial
09 Apr 2024, 19:14Dear Chad,
We appreciate you taking the time to provide your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Upon conducting a review of your account, it came to our attention that there were no records of line fault tickets logged with our Support team regarding the speed-related issues you mentioned. To assist you further, we kindly ask if you have a previous ticket reference that we could investigate to address your concerns effectively.
We also noted that our Support Team reached out to you earlier today. As per the discussion, we kindly request that you respond to their email with the necessary speed test results, as this will enable us to promptly log the fault with Vumatel for a permanent resolution.
Once the speed test results have been shared, please refer to your ticket for ongoing updates regarding the resolution process.
Should you have any questions or require further assistance, please do not hesitate to contact us at *** or by calling us at ***.
We are committed to ensuring that your experience with us is a positive one, and we look forward to addressing your concerns promptly.
Warm regards,
Cool Ideas Support Team
We appreciate you taking the time to provide your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Upon conducting a review of your account, it came to our attention that there were no records of line fault tickets logged with our Support team regarding the speed-related issues you mentioned. To assist you further, we kindly ask if you have a previous ticket reference that we could investigate to address your concerns effectively.
We also noted that our Support Team reached out to you earlier today. As per the discussion, we kindly request that you respond to their email with the necessary speed test results, as this will enable us to promptly log the fault with Vumatel for a permanent resolution.
Once the speed test results have been shared, please refer to your ticket for ongoing updates regarding the resolution process.
Should you have any questions or require further assistance, please do not hesitate to contact us at *** or by calling us at ***.
We are committed to ensuring that your experience with us is a positive one, and we look forward to addressing your concerns promptly.
Warm regards,
Cool Ideas Support Team
Cool Ideas Service Provider's reply09 Apr 2024, 19:14
Official
Dear Chad,
We appreciate you taking the time to provide your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Upon conducting a review of your account, it came to our attention that there were no records of line fault tickets logged with our Support team regarding the speed-related issues you mentioned. To assist you further, we kindly ask if you have a previous ticket reference that we could investigate to address your concerns effectively.
We also noted that our Support Team reached out to you earlier today. As per the discussion, we kindly request that you respond to their email with the necessary speed test results, as this will enable us to promptly log the fault with Vumatel for a permanent resolution.
Once the speed test results have been shared, please refer to your ticket for ongoing updates regarding the resolution process.
Should you have any questions or require further assistance, please do not hesitate to contact us at *** or by calling us at ***.
We are committed to ensuring that your experience with us is a positive one, and we look forward to addressing your concerns promptly.
Warm regards,
Cool Ideas Support Team
We appreciate you taking the time to provide your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Upon conducting a review of your account, it came to our attention that there were no records of line fault tickets logged with our Support team regarding the speed-related issues you mentioned. To assist you further, we kindly ask if you have a previous ticket reference that we could investigate to address your concerns effectively.
We also noted that our Support Team reached out to you earlier today. As per the discussion, we kindly request that you respond to their email with the necessary speed test results, as this will enable us to promptly log the fault with Vumatel for a permanent resolution.
Once the speed test results have been shared, please refer to your ticket for ongoing updates regarding the resolution process.
Should you have any questions or require further assistance, please do not hesitate to contact us at *** or by calling us at ***.
We are committed to ensuring that your experience with us is a positive one, and we look forward to addressing your concerns promptly.
Warm regards,
Cool Ideas Support Team