Pathetic, ***********, ********!

We app**** for fibre on 12/1. Today is 18/2, I ve paid an astronomical amount in data charges because of incompetence. SURELY it is NOT the customer's responsibility to follow up with SADV why the line has not been opened? I have sent numorous emails, begged, complaint, asked nicely. NOTHING HAPPENS!!!!!!! This is frustrating in so many ways, yet turnaround time have passed LONG ago!!! Between Cool Ideas and SADV, they both suck! Cool ideas does blameshifting and the customer has to phone around. SADV simply just ignores me. So maby this company does not want business. Maybe everyone should MOVE away from them!!!!!