PATHETIC CUSTOMER SERVICE

I recently moved houses and thought I did the decent thing and planned 2 months in advance. Cancellation was done on my current package and we were waiting to move into the new house to activate a new package. Firstly I got numerous requests asking me for a picture of the installation in the new house, even though I told them it would not be possible as I still need to move in. The agents did not take the time to read through the ticket. Secondly, when I eventually moved in, I had to get a Openserve technician to come and do a new installation, Cool Ideas could not make this happen within 2 weeks so I opted to go to Webafrica, They helped me within 24hours and my Fibre line was working and active. I cancelled my open request with Cool Ideas via Phone and on the ticket that was open. Once agent responded asking if there was anything they could do to make me stay. Needless to say 2 weeks later I get a mail and sms welcoming me to Cool Ideas saying that they see my line is active and billing will commence...again not reading the ticket or taking the time to follow up with me.

Now I have been billed for 2 months and no one is helping me!

PATHETIC really!