JB
Joni B
1 reviews | Active since Oct 2017
21 Apr 2024, 11:13
Pathetic Cool Ideas...
I pay for 50/50....I am getting less than 2 up and 3 down....consistent problem in our neighourhood (Parks area-Jozi Northern Suburbs). CI appear to be doing NOTHING to address our issues. Friggin pathetic!! Time to move...
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Cool Ideas Service Provider's replyOfficial
23 Apr 2024, 13:00Hi Joni,
Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience you've encountered.
Upon thorough review of your profile, we regret to inform you that we couldn't locate any recently logged tickets corresponding to the line faults you've mentioned. It's vital for us to address and resolve any issues promptly, and we genuinely want to assist you with any challenges you're facing.
If you have a different #COOL ticket reference or any additional details, we urge you to provide them so that our Tier 2 Support Manager can conduct a thorough investigation and offer the necessary assistance.
Rest assured, we've escalated your concerns to our Tier 2 Support Manager for further review and assistance. Your satisfaction is our top priority, and we're committed to resolving this matter to your complete satisfaction.
Should you require any further assistance or have additional information to share, please don't hesitate to reach out to us. We're here to help.
Warm Regards,
Cool Ideas
Cool Ideas
Cool Ideas Service Provider's reply23 Apr 2024, 13:00
Official
Hi Joni,
Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience you've encountered.
Upon thorough review of your profile, we regret to inform you that we couldn't locate any recently logged tickets corresponding to the line faults you've mentioned. It's vital for us to address and resolve any issues promptly, and we genuinely want to assist you with any challenges you're facing.
If you have a different #COOL ticket reference or any additional details, we urge you to provide them so that our Tier 2 Support Manager can conduct a thorough investigation and offer the necessary assistance.
Rest assured, we've escalated your concerns to our Tier 2 Support Manager for further review and assistance. Your satisfaction is our top priority, and we're committed to resolving this matter to your complete satisfaction.
Should you require any further assistance or have additional information to share, please don't hesitate to reach out to us. We're here to help.
Warm Regards,
Cool Ideas
Cool Ideas