PARTING OF WAYS
We have been with this company for over 2 years. They started well but quality of service has gone down in this period. Our neighbour has fiber with a different company and when we are without internet connectivity, they still have, when ours is dead slow, his is fine. Guess where we are going now? When we try to call it's always a long call at our expense and seldom are we given a straight answer and seldom are we given an accurate timeline. When we check our speed - for a 20 up and 20 down line - we are lucky if we see 10 upload speed. No no, I cannot recommend them anymore at all. When we gave notice, not a soul bothered to contact us to say why are you leaving and what can we do to make things better - maybe because they can't. I get the impression they have too many people on the fiber line and not enough juice to supply. Well, it's just sad.
apologies for the frustration experienced
we are struggling to find an account profile under the name Maria Struwig-Carreira can you kindly confirmt he account holders name and surname so that we can look into the above mentioned situation and assist accordingly
The Cool Team
apologies for the frustration experienced
we are struggling to find an account profile under the name Maria Struwig-Carreira can you kindly confirmt he account holders name and surname so that we can look into the above mentioned situation and assist accordingly
The Cool Team
Good Day Nuno,
We can confirm that your service at 3 Montrose Mews, 8 Montrose ave, Craighall Park, Johannesburg, 2196 will be cancelled and that your last day of services will be 28/02/2021 as we require a calendar month's notice for terminations.
Kindly confirm the reason for cancellation for record purposes as well as to help us improve our services. Should you wish to return, please note that there may be a connection fee dependent on the fibre line provider.
Kind Regards,
Sindiswa
| Nuno CarreiraUser - 01/02/2021 9:32 AM
To whom this may concern
Please have my line disconnected on the 28th of February and have it released by that same day.
Also, ensure that the credit of R237 be paid back into the account on or before that date.
Will Coolideas come collect the TP-Link Router?
Please confirm receipt of this email soonest.
Nuno Carreira
Good Day Nuno,
We can confirm that your service at 3 Montrose Mews, 8 Montrose ave, Craighall Park, Johannesburg, 2196 will be cancelled and that your last day of services will be 28/02/2021 as we require a calendar month's notice for terminations.
Kindly confirm the reason for cancellation for record purposes as well as to help us improve our services. Should you wish to return, please note that there may be a connection fee dependent on the fibre line provider.
Kind Regards,
Sindiswa
| Nuno CarreiraUser - 01/02/2021 9:32 AM
To whom this may concern
Please have my line disconnected on the 28th of February and have it released by that same day.
Also, ensure that the credit of R237 be paid back into the account on or before that date.
Will Coolideas come collect the TP-Link Router?
Please confirm receipt of this email soonest.
Nuno Carreira
We trust all is now in order, thank you for your support
The Cool Team
We trust all is now in order, thank you for your support
The Cool Team