JD
JAwaad D
1 reviews | Active since Nov 2014
18 Jun 2024, 16:55
paid twice still no service
Pathetic service! Ticket #: COOL-*** Paid for 2 vouchers still not connected because Vumatel updated their billing system and Cool Ideas Service Provider don’t know how to manage staff. I don’t care about your politics and policies just fix my internet!
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Replies (1)
Cool Ideas Service Provider's replyOfficial
19 Jun 2024, 12:11Dear Jawaad,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience this downtime has caused you.
Rest assured, our Connect Team Leaders have escalated your case to Vumatel's Service Delivery Manager for prompt assistance. Our priority is finding a lasting solution to this payment issue so that you or any other Vuma Reach customer does not experience it again going forward.
Please bear with us a little longer while we push to have your connection restored ASAP. Feel free to reply to your ticket with any further questions or concerns.
Your patience and understanding are truly valued.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply19 Jun 2024, 12:11
Official
Dear Jawaad,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience this downtime has caused you.
Rest assured, our Connect Team Leaders have escalated your case to Vumatel's Service Delivery Manager for prompt assistance. Our priority is finding a lasting solution to this payment issue so that you or any other Vuma Reach customer does not experience it again going forward.
Please bear with us a little longer while we push to have your connection restored ASAP. Feel free to reply to your ticket with any further questions or concerns.
Your patience and understanding are truly valued.
Warm Regards,
Cool Ideas