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Zunaid S

1 reviews | Active since May 2021

20 Sept 2024, 12:21

Paid to wrong address

This morning I contacted the call center asked for pay fast link after waiting a week to be refunded bare in mind. I get a wrong link make payment and now I get told again that I will need to be refunded. Why the hell did you give me the wrong details in the first place. **** no this is unfair towards someone trying to make a living using the internet. My family must now again be hungry due to incompetence

0
Replies (7)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply20 Sept 2024, 13:28
Official
Dear Zunaid,  Thank you for your feedback. We're sorry to learn that you've had a poor experience with our team. We understand how frustrating it can be to be without an internet connection for extended periods.  Rest assured, our Connect Team Leader is working on your case and will contact you with an update as soon as possible. Regarding your refund, our Finance Department processes refunds every Friday and they will contact you with confirmation sometime today.  Your patience and understanding during this time mean the world to us and we hope to make things right. Please feel free to direct any further questions to our team by replying to one of their latest emails.  Thanks again for bringing this to our attention.  Warm Regards, Cool Ideas 
ZS
Zunaid S's update20 Sept 2024, 15:46
Reviewer Update
I don't want a refund your agent gave me the incorrect details. I'm unemployed and this is my only source of income yet you guys keep refunding me. This is the second refund you want to do with 2 weeks. I want the payment allocated to the correct address. Simple. Just get this right. It doesn't seem like you understand!
Cool Ideas Service Provider
Cool Ideas Service Provider's reply20 Sept 2024, 15:50
Official
Hi Zunaid,

We sincerely apologise for the inconvenience. The challenge with Vuma Reach services is that the payment must be made by the customer through their profile/payment link. However, our Connect Team Leader is working on something and will contact you with an update soon.

Thanks for your continued patience.

Warm Regards,
Cool Ideas
ZS
Zunaid S's update20 Sept 2024, 16:00
Reviewer Update
I paid using the payment link and still it's a hassle. I DON'T WANT A REFUND! I WANT MY MONEY ALLOCATED TO MY ADDRESS!
Cool Ideas Service Provider
Cool Ideas Service Provider's reply22 Sept 2024, 13:46
Official
Good day Zunaid,

Thanks for your reply. Our Connect Team Leader will assist you further.

Warm Regards,
Cool Ideas
ZS
Zunaid S's update23 Sept 2024, 11:43
Reviewer Update
Like by when will I be contact from a team leader. Nobody does follow up from there! I'm waiting like a fool checking my email checking if the phone is on ring. When will it be probably on the public holiday?
Cool Ideas Service Provider
Cool Ideas Service Provider's reply23 Sept 2024, 14:44
Official
Hi Zunaid,

Thanks for reaching out again and apologies for the delays. You can expect a call from one of our Connect Team Leaders during the course of the day.

Warm Regards,
Cool Ideas