Paid for Premium, Still No Internet – Forced to Pay Twice

I’m beyond frustrated with Cool Ideas right now. My internet has been down the entire day on Friday even though I already paid for the month. I logged a ticket on Friday morning morning (Ref: COOL-***) and have called multiple times, only to be told, “we’re waiting for feedback.” That’s all I get — no real update, no ETA, nothing.

I work from home, and this downtime has completely disrupted my day. To make matters worse, I had no choice but to buy another voucher just to get back online. That means I’ve now paid twice in one month for a service that should have been working in the first place. Absolutely ridiculous.

Cool Ideas — you can’t expect customers to keep paying extra just to fix your service issues. This is unacceptable. I want either a refund for the extra I had to spend or the additional days added to my account. Make this right.

Sort this out ASAP before more people start reconsidering their choice of provider. This is not the kind of experience I signed up for.