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yusuf V
1 reviews | Active since Jul 2014
02 Mar 2023, 14:15
ONT installation
I am struggling to get my fiber up and running . I have paid a pro rata and the first payment of R1200 and yet i have no Wifi. I have followed up on numerous occasions on this call and yet still no response . So frustrating , starting to feel like i am dealing with Telkom or COJ .
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Replies (1)
Cool Ideas Service Provider's replyOfficial
03 Mar 2023, 11:52Good day Yusuf D,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Please note that our Escalations Team is following up with the fibre provider's Service Delivery Manager in this regard. They will be in touch.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Please note that our Escalations Team is following up with the fibre provider's Service Delivery Manager in this regard. They will be in touch.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply03 Mar 2023, 11:52
Official
Good day Yusuf D,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Please note that our Escalations Team is following up with the fibre provider's Service Delivery Manager in this regard. They will be in touch.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Please note that our Escalations Team is following up with the fibre provider's Service Delivery Manager in this regard. They will be in touch.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***