SM
Sherilee M
1 reviews | Active since Mar 2018
07 Apr 2025, 18:10
Only know how to take your money!
A bunch of ****s! Even management doesn't get back to you.
I have 30 days notice for my service to be canceled at the end of April 2025. Lo and behold they canceled my service at the beginning of April even though they billed me for April and I paid. When speaking to the call centre agents they don't seem to care. Management is even worse. On Saturday they told me that I will be back up and running in 24-48 hours. It's now Monday evening with no connection. No one has bothered to even keep me updated. The only thing we agree on is that they should not have canceled yet. So now I have paid for a full month but without internet for 5 days. Such pathetic service
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Cool Ideas Service Provider's replyOfficial
08 Apr 2025, 07:39Good day Sherilee, Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you've experienced. This is not the level of service we aim to provide, and we understand how disappointing it must be to be left without connectivity, especially after fulfilling your payment. We can confirm that we have your profile on hand, and one of our Connect team leaders will be in touch with you directly to discuss what happened and assist with resolving the issue as quickly as possible. We appreciate your patience while we work to resolve this as soon as possible. Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply08 Apr 2025, 07:39
Official
Good day Sherilee, Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you've experienced. This is not the level of service we aim to provide, and we understand how disappointing it must be to be left without connectivity, especially after fulfilling your payment. We can confirm that we have your profile on hand, and one of our Connect team leaders will be in touch with you directly to discuss what happened and assist with resolving the issue as quickly as possible. We appreciate your patience while we work to resolve this as soon as possible. Warm Regards, The Cool Ideas Team