HE
Hen E
1 reviews | Active since Sept 2024
08 Sept 2024, 15:41
One of the best now swims with bottom feeders
Used to be one of the best. Sadly decayed to less than a shadow of its former self. Don't expect miracles. Problems over a weekend, sorry you are on your own. Change of address? Rather cancel and consider it a get out of jail card. Sign up with another ISP. Activation of your line will not happen in 72 hours. Astonishing that one, if not the best, now flounders in the cest pool of mediocre. Do your homework before signing up as it takes blood, sweat and tears to rid yourself of their less than savoury services. Stay clear.
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Cool Ideas Service Provider's replyOfficial
09 Sept 2024, 12:17Good day Hen,
We're sorry to hear that your experience with our service has been disappointing. We genuinely appreciate your feedback and take concerns like yours seriously.
Regarding our support hours, we operate between 09:00 and 15:00 on weekends and public holidays to ensure our team is available to assist as effectively as possible. We understand that issues don’t always arise within these hours, so you may log tickets by sending an email to *** for any technical issues and our Support Team will contact you first thing during their next shift.
As for the activation of your line, we strive to complete this as quickly as possible, but sometimes delays can occur. Rest assured, our Connect Team Leader is investigating your case so we can address your concerns more promptly. They will contact you soon.
We value your input and are committed to addressing any issues to enhance our service. Thank you for bringing this to our attention.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply09 Sept 2024, 12:17
Official
Good day Hen,
We're sorry to hear that your experience with our service has been disappointing. We genuinely appreciate your feedback and take concerns like yours seriously.
Regarding our support hours, we operate between 09:00 and 15:00 on weekends and public holidays to ensure our team is available to assist as effectively as possible. We understand that issues don’t always arise within these hours, so you may log tickets by sending an email to *** for any technical issues and our Support Team will contact you first thing during their next shift.
As for the activation of your line, we strive to complete this as quickly as possible, but sometimes delays can occur. Rest assured, our Connect Team Leader is investigating your case so we can address your concerns more promptly. They will contact you soon.
We value your input and are committed to addressing any issues to enhance our service. Thank you for bringing this to our attention.
Warm Regards,
Cool Ideas