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MS
Marc S

1 reviews | Active since Jul 2011

05 Mar 2022, 12:17

NOTHING. ZERO. NOUGHT.

I had to pay to get you to install a fibre and give me connectivity, into my new place. You could not transfer my current line and service. I’ve paid, and explained to Martha how urgent this is, and so far NOTHING. No working fibre. No Internet. Just excuses. My self, my wife and daughter cannot work or attend school on this Monday, and you guys appear to not give a proverbial. My ticket isn’t even logged with a high priority. I’ve paid you, you’ve got my money and I’ve got NOTHING!!!!!!

0
Replies (4)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply08 Mar 2022, 11:38
Official
Good day Marc S,
 
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience.
 
Rest assured that we are doing our best to push the Openserve cabling team to assist with your installation asap. Openserve and your body corporate have been in contact regarding an appointment.

Please feel free to call or send us an email should you have any questions regarding the installation.
 
Thank you for choosing Cool Ideas as your ISP.
 
Kind Regards,
Cool Ideas
*** | ***
MS
Marc S's update08 Mar 2022, 12:24
Reviewer Update
Hi

I understand this and I understand Openserve have been here multiple times now, but they’ve achieved nothing in two weeks!

However, I’m more upset that Cool Ideas, up to today, do not respect me as a customer to even reply to my multiple requests about cancellation.
That’s just down right rude, let alone unprofessional.
Cool Ideas Service Provider
Cool Ideas Service Provider's reply09 Mar 2022, 12:10
Official
 Good day Marc S,
 
One of our Connect team leaders has reached out to Openserve regarding the cancellation of your order. They will call you back with feedback from Openserve.
 
Kind Regards,
Cool Ideas
*** | *** 
MS
Marc S's update10 Mar 2022, 12:12
Reviewer Update
09 March…… and still I wait!!!
Wonder whose fault it is now?


Dear Valued Customer, our Openserve Representative has successfully connected your home/business to the Openserve network. Your order, is now complete. We aim to always provide the best service possible. Let us know how we are doing. Please kindly rate our service levels: https://s. Please note that the above link will expire in 48 hours. Connect with Openserve directly to log, track your orders and faults, test your network speed and much more. Download the Openserve Connect App from your app store: https://. Keeping you connected. The Openserve Team