Nothing Cool About The Service They Provide!

I am a new customer to cool ideas but I’m already having the worst experience with them. Vuma installed the fibre on time, I paid for the delivery of the router on time, I selected their promotion of 50/25 mbps which is on a discounted rate of R499 for the first two months. They invoiced me at a full rate, I have beeeen asking them to correct this position so I may pay. Their technician dept helped on time to connect to the router to the internet, I received internet from the for only two days while in the interim I was busy asking for a corrected invoice. This invoice never came through until they cut me off, I still insisted for a correct invoice, when it finally came, it was not prorated for the days I gained connectivity, however, to avoid further delays, I just paid the full R499 yet I still remain disconnected from the internet. It has been evident for me that resolving issues with them is like moving a mountain. This is very much frustrating. I have paid you, why do I remain without internet days later???