SS
Stefan S
1 reviews | Active since Oct 2024
13 May 2025, 14:06
Not such a Cool Idea
I experienced great service from Cool Ideas until they received payment, after which they completely disappeared. There is absolutely no after-sales support whatsoever. Once I paid, I was without internet for four days and am still waiting for a resolution. I still don’t know what the issue is, much like the numerous technicians who “attempted” to resolve it.
I have now cancelled this shoddy service, as it is an absolute disgrace. Now the fun begins—let’s see how long it takes for them to refund my money.
The sad part is that Cool Ideas’ competitor assisted me in a matter of 10 minutes, and the connection was established with no issues whatsoever. The customer service—or rather, the lack thereof is extremely concerning.
It’s quite unfortunate, as I’m convinced this is the norm for Cool Ideas’ customers.
Please stay as far away as possible.
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Replies (2)0
Replies (2)
Cool Ideas Service Provider's replyOfficial
19 May 2025, 16:28 Good day Stefan,
Thank you for taking the time to share your experience. We apologise for the frustration caused and regret that we were unable to resolve your queries before your cancellation request. This is not the level of service we aim to provide, and we're sorry to have let you down.
We understand how important a reliable connection and responsive support are, and we take your feedback seriously. Your concerns will be shared with the relevant teams so that we can improve on the areas you've highlighted. We’re also working to ensure your refund is processed as smoothly and promptly as possible.
Thank you again for your feedback, and we wish you all the best with your new provider.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply19 May 2025, 16:28
Official
Good day Stefan,
Thank you for taking the time to share your experience. We apologise for the frustration caused and regret that we were unable to resolve your queries before your cancellation request. This is not the level of service we aim to provide, and we're sorry to have let you down.
We understand how important a reliable connection and responsive support are, and we take your feedback seriously. Your concerns will be shared with the relevant teams so that we can improve on the areas you've highlighted. We’re also working to ensure your refund is processed as smoothly and promptly as possible.
Thank you again for your feedback, and we wish you all the best with your new provider.
Kind Regards,
The Cool Ideas Team
SS
Stefan S's updateReviewer Update
21 May 2025, 09:52 Oh, how utterly *shocking* that I’m still sitting here, twiddling my thumbs, waiting for someone—anyone—at Cool Ideas to pretend they care enough to respond properly. Not that I’m holding my breath, mind you, because clearly, it’s not the manager gracing me with their attention. it’s been *eight whole days* since my review, and—surprise, surprise—my refund is still nowhere to be seen. You promised it was “being sorted out,” didn’t you? Yet here we are, swimming in a ces****l of your empty assurances and pathetic excuses.
Honestly, what’s the deal at Cool Ideas? Is everyone just playing a game of dodge-the-responsibility, or is incompetence just the company’s brand now?
It’s beyond pitiful at this point. I just want my money back so I can wash my hands of this infuriating, soul-draining experience and never have to think about Cool Ideas again. I’ll be shouting from the rooftops, warning every friend, family member, and random stranger to steer clear of this dumpster fire of a company.
ANDRE JOOSTE - Your company is crumbling under the weight of this utterly deplorable service.
What an absolute disgrace!
SS
Stefan S's update21 May 2025, 09:52
Reviewer Update
Oh, how utterly *shocking* that I’m still sitting here, twiddling my thumbs, waiting for someone—anyone—at Cool Ideas to pretend they care enough to respond properly. Not that I’m holding my breath, mind you, because clearly, it’s not the manager gracing me with their attention. it’s been *eight whole days* since my review, and—surprise, surprise—my refund is still nowhere to be seen. You promised it was “being sorted out,” didn’t you? Yet here we are, swimming in a ces****l of your empty assurances and pathetic excuses.
Honestly, what’s the deal at Cool Ideas? Is everyone just playing a game of dodge-the-responsibility, or is incompetence just the company’s brand now?
It’s beyond pitiful at this point. I just want my money back so I can wash my hands of this infuriating, soul-draining experience and never have to think about Cool Ideas again. I’ll be shouting from the rooftops, warning every friend, family member, and random stranger to steer clear of this dumpster fire of a company.
ANDRE JOOSTE - Your company is crumbling under the weight of this utterly deplorable service.
What an absolute disgrace!