GT
Grant T
1 reviews | Active since Nov 2017
26 Jan 2023, 11:53
NOT SO "COOL" IDEAS
Seven days without service, despite numerous calls and escalations. Tried to obtain the CEO email address from Trevonne and Ruth: Refused point blank to provide information; Advised to “send it to compliants@cool..............., and the directors will see the complaint”. Indicated to them that this was an exercise in futility as despite phone calls and escalations, nothing has been done to resolve our issue.
Need to understand if CEO and directors really care about their paying client.
And will you give us a 25% discount on our monthly fee given that we have been without service for 25% of the month so far?
Helpful (0)
Replies (2)0
Replies (2)
Cool Ideas Service Provider's replyOfficial
26 Jan 2023, 19:01Good day Grant T,
Thank you for your feedback, and apologies for any inconvenience caused.
We assure you that we value each of our customers. Please note that our Escalations Team has updated the account holder and will continue to follow up and provide updates.
We are doing our best to have your service restored ASAP. We appreciate your patience.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We assure you that we value each of our customers. Please note that our Escalations Team has updated the account holder and will continue to follow up and provide updates.
We are doing our best to have your service restored ASAP. We appreciate your patience.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply26 Jan 2023, 19:01
Official
Good day Grant T,
Thank you for your feedback, and apologies for any inconvenience caused.
We assure you that we value each of our customers. Please note that our Escalations Team has updated the account holder and will continue to follow up and provide updates.
We are doing our best to have your service restored ASAP. We appreciate your patience.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We assure you that we value each of our customers. Please note that our Escalations Team has updated the account holder and will continue to follow up and provide updates.
We are doing our best to have your service restored ASAP. We appreciate your patience.
Kind Regards,
Cool Ideas
*** | ***
GT
Grant T's updateReviewer Update
27 Jan 2023, 07:21Hi Not So Cool Ideas
Thank you for what is a very generic response that doesn't help one iota.
Mdu promised us that our service would be restored last night, and guess what, nothing. It has become quite absurd that despite my wife talking to you for seven days, day eight today, you have still not restored our service.
Yesterday, when my wife asked if you would discount our next monthly debit order, she was told to address an email to yourselves- "so that your request can be considered". You actually have to be joking!!
I am appalled by the manner in which you have dealt this issue:
You don't care;
You don't tell us the truth;
You treat us with disdain;
You clearly do not value our custom;
You do not share your CEO's or directors' email details when asked- so we can't escalate to people who might then get the issue resolved.
Please do not respond with an email similar to the copy and paste job above, get the issue resolved.
Regards
Grant
Thank you for what is a very generic response that doesn't help one iota.
Mdu promised us that our service would be restored last night, and guess what, nothing. It has become quite absurd that despite my wife talking to you for seven days, day eight today, you have still not restored our service.
Yesterday, when my wife asked if you would discount our next monthly debit order, she was told to address an email to yourselves- "so that your request can be considered". You actually have to be joking!!
I am appalled by the manner in which you have dealt this issue:
You don't care;
You don't tell us the truth;
You treat us with disdain;
You clearly do not value our custom;
You do not share your CEO's or directors' email details when asked- so we can't escalate to people who might then get the issue resolved.
Please do not respond with an email similar to the copy and paste job above, get the issue resolved.
Regards
Grant
GT
Grant T's update27 Jan 2023, 07:21
Reviewer Update
Hi Not So Cool Ideas
Thank you for what is a very generic response that doesn't help one iota.
Mdu promised us that our service would be restored last night, and guess what, nothing. It has become quite absurd that despite my wife talking to you for seven days, day eight today, you have still not restored our service.
Yesterday, when my wife asked if you would discount our next monthly debit order, she was told to address an email to yourselves- "so that your request can be considered". You actually have to be joking!!
I am appalled by the manner in which you have dealt this issue:
You don't care;
You don't tell us the truth;
You treat us with disdain;
You clearly do not value our custom;
You do not share your CEO's or directors' email details when asked- so we can't escalate to people who might then get the issue resolved.
Please do not respond with an email similar to the copy and paste job above, get the issue resolved.
Regards
Grant
Thank you for what is a very generic response that doesn't help one iota.
Mdu promised us that our service would be restored last night, and guess what, nothing. It has become quite absurd that despite my wife talking to you for seven days, day eight today, you have still not restored our service.
Yesterday, when my wife asked if you would discount our next monthly debit order, she was told to address an email to yourselves- "so that your request can be considered". You actually have to be joking!!
I am appalled by the manner in which you have dealt this issue:
You don't care;
You don't tell us the truth;
You treat us with disdain;
You clearly do not value our custom;
You do not share your CEO's or directors' email details when asked- so we can't escalate to people who might then get the issue resolved.
Please do not respond with an email similar to the copy and paste job above, get the issue resolved.
Regards
Grant