Not so Cool Idea

We have been experiencing internet outages 3 weekends in a row, each weekend we cannot get through to support and it ends up being resolved on a Monday late afternoon meaning both my wife and I are not able to work on a Monday. The first incident they didn't even bother coming out. I had to go to the infrastructure and find the fault myself and switch the ONT on and off to resolve the issue. On subsequent weekends we are being ping ponged between Vumatel an SADV each one passing the buck. We wrote and email asking for our services to be canceled as we don't get any joy and all they said was OK. No attempt to resolve issues no attempt to keep us as clients. If you are looking for piece of mind and support services this is not an internet provider that is willing to assist at all. They don't even respond with communication as to why it was down nor do they say they won't charge us pro-rata for the days we were off and had to rely on LTE from our phones to work.