CG
Charl G
1 reviews | Active since Feb 2021
22 Mar 2023, 06:28
Not so cool, Cool Ideas
Nothing Cool about this service. No connectivity since 16 March 9am. Communication and updates are poor to non existent. When do get a response - it’s waiting for Metro Fibre.
Poor poor service
Helpful (0)
Replies (2)0
Replies (2)CG
Charl G's updateReviewer Update
23 Mar 2023, 10:22After 8 days I eventually got reconnected. Comms from cool ideas remained shocking and was only belt pushing the technicians from the fibre provider did I get joy.
Cool Ideas needs to life their game. No urgency and if I had another option in our estate - BlueHills country estate - I would change tomorrow. 7 days no connectivity - and a large data bill later.
Cool Ideas needs to life their game. No urgency and if I had another option in our estate - BlueHills country estate - I would change tomorrow. 7 days no connectivity - and a large data bill later.
CG
Charl G's update23 Mar 2023, 10:22
Reviewer Update
After 8 days I eventually got reconnected. Comms from cool ideas remained shocking and was only belt pushing the technicians from the fibre provider did I get joy.
Cool Ideas needs to life their game. No urgency and if I had another option in our estate - BlueHills country estate - I would change tomorrow. 7 days no connectivity - and a large data bill later.
Cool Ideas needs to life their game. No urgency and if I had another option in our estate - BlueHills country estate - I would change tomorrow. 7 days no connectivity - and a large data bill later.
Cool Ideas Service Provider's replyOfficial
23 Mar 2023, 12:33Good day Charl G,
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We appreciate your patience and understanding while MetroFibre worked on restoring your service.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We appreciate your patience and understanding while MetroFibre worked on restoring your service.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply23 Mar 2023, 12:33
Official
Good day Charl G,
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We appreciate your patience and understanding while MetroFibre worked on restoring your service.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We appreciate your patience and understanding while MetroFibre worked on restoring your service.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***