ND
Neill D
1 reviews | Active since Nov 2022
12 Nov 2022, 08:12
Not so cool
Cool ideas have recently moved from SADV to vumatel, and this is where the woes started.
I had zero problems with SADV. But with vumatel its a daily problem. Random pppoe disconnects, sometimes lasting just a minute or so, sometimes a full day, but mostly it lasts for several hours. If i had to count all the downtime i would likely get to 5 days a month, yet i dont get a refund. Numerous support tickets have been made, and although i can credit them for resonding rather quickly, its ways the same excuse 'there is a problem on vumatel's side' Why them use them if they are so pathetic. I am at my whitts end with cool ideas
Helpful (0)
Replies (2)0
Replies (2)ND
Neill D's updateReviewer Update
12 Nov 2022, 15:40And......i got a reply on my support ticket saying
"There is an area outage and blah blah blah"
This is just a generic answer to all thier problems and if this is true, there are multiple 'area outages' on a daily basis.
How can this be?
I mean, i had less problems with my telkom dsl line ffs
"There is an area outage and blah blah blah"
This is just a generic answer to all thier problems and if this is true, there are multiple 'area outages' on a daily basis.
How can this be?
I mean, i had less problems with my telkom dsl line ffs
ND
Neill D's update12 Nov 2022, 15:40
Reviewer Update
And......i got a reply on my support ticket saying
"There is an area outage and blah blah blah"
This is just a generic answer to all thier problems and if this is true, there are multiple 'area outages' on a daily basis.
How can this be?
I mean, i had less problems with my telkom dsl line ffs
"There is an area outage and blah blah blah"
This is just a generic answer to all thier problems and if this is true, there are multiple 'area outages' on a daily basis.
How can this be?
I mean, i had less problems with my telkom dsl line ffs
Cool Ideas Service Provider's replyOfficial
16 Nov 2022, 15:45Good day Neill D,
Thank you for your feedback, and apologies for any inconvenience caused.
We see that our Tier 2 Support Team has already assisted you in this regard. Vumatel has assured us that the fault that caused the outage was resolved.
Please let us know if this issue persists so we may assist you further.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We see that our Tier 2 Support Team has already assisted you in this regard. Vumatel has assured us that the fault that caused the outage was resolved.
Please let us know if this issue persists so we may assist you further.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply16 Nov 2022, 15:45
Official
Good day Neill D,
Thank you for your feedback, and apologies for any inconvenience caused.
We see that our Tier 2 Support Team has already assisted you in this regard. Vumatel has assured us that the fault that caused the outage was resolved.
Please let us know if this issue persists so we may assist you further.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We see that our Tier 2 Support Team has already assisted you in this regard. Vumatel has assured us that the fault that caused the outage was resolved.
Please let us know if this issue persists so we may assist you further.
Kind Regards,
Cool Ideas
*** | ***