kM
karin M
1 reviews | Active since Oct 2010
14 May 2025, 12:51
Not so Cool
we were with MTS and had no issues for years, into first two weeks of being with Cool Ideas and no connectivity for over 24 hours, impossible to run a business. Was first told the problem was a "general outage" now waiting for openserve. Very disappointed and looking around for other options.
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Cool Ideas Service Provider's replyOfficial
22 May 2025, 11:11Good day Karin,
Thank you for your feedback. We sincerely apologise for any inconvenience caused by the recent Openserve outage and the isolated line issue you experienced post-migration. We're pleased to acknowledge that our Tier 2 Support Team helped get you connected.
Please don't hesitate to reach out should you experience any other issues or if you need assistance with anything else in future. Thank you for your patience and understanding.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply22 May 2025, 11:11
Official
Good day Karin,
Thank you for your feedback. We sincerely apologise for any inconvenience caused by the recent Openserve outage and the isolated line issue you experienced post-migration. We're pleased to acknowledge that our Tier 2 Support Team helped get you connected.
Please don't hesitate to reach out should you experience any other issues or if you need assistance with anything else in future. Thank you for your patience and understanding.
Warm Regards,
The Cool Ideas Team