NOT HAPPY AT ALL!!!!!!!!!

PLEASE SEE MY REPLY BELOW AFTER BEING PROMISED THAT I WOULD BE COMPENSATED FOR BEING TOLD TO MAKE PAYMENTS THAT I SHOULDNT HAVE MADE (YOU CAN LISTEN TO THE CALLS) THEN CHARGING ME FOR A MONTH AT THE OLD ADDRESS WHEN I HAD MOVED ALREADY????

Darryl werner <***> 3:37 PM (0 minutes ago) to cconnect, Nasreen, Nonhlanhla, Riaan

Cool Ideas Dear Darryl Werner,

Due to non-payment your service(s) have been suspended.

Summary of unpaid invoices:

Unpaid invoices summary Invoice Number Amount Due Date Payment link *** R415.83 2021-04-06 Pay Now You can review, and pay the invoice here: View Invoice

You may make payment by clicking on the links above.

Should payment be made via credit card your services will be automatically unsuspended once all unpaid items have been settled.

IMPORTANT:

Payments from First National Bank accounts may take up to 5 minutes to reflect. Payments from banks other than First National Bank may take up to 48 hours before reflecting unless you use your bank's "Instant EFT" option. Until the payment reflects, the invoice will remain unpaid and the services will remain suspended.

For any queries please contact our Account department on ***.

Regards, Cool Ideas

Accounts Signature Cool Ideas visit our website | log in to your account | get support Copyright © Cool Ideas, All rights reserved.

Hi,

I have an outstanding dispute regarding this line and now you suspend the line???

I was told once my line was sorted out that we would then resolve the issue of charging me for the old place as I cancelled before the 20th of April?

I was forced to Pay R500 for a new connection when I moved which ended up being incorrect and had to wait for my refund?

This whole process has been a nightmare and if you look on my account you will see all the communication regarding this.

Now you suspend my line after making me pay for the old line where no one is currently living R499 at the old address then forced me to pay an incorrect amount of R500 for a connection fee that was wrong and now want me to pay the R415 outstanding for the current line?

Obviously I am not going to pay for it when I am waiting for someone from COOL IDEAS to get back to me regarding all of this?

I have requested a manager call me numerous times????

Seriously guys.