LE
Louw E
1 reviews | Active since Jun 2018
04 Feb 2025, 15:40
Not Cool at all!
Zero will be more accurate! Customer for more than three years. I am moving from one apartment to another in the same complex and was told by an agent three months ago I must just phone the day before to have the line transferred. Did that today to be told I must give a month's notice and reapply! Well, consider this my notice with NO reapplication! Not "Cool" service!
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Cool Ideas Service Provider's replyOfficial
05 Feb 2025, 14:29Good day Louw,
Thank you for sharing your experience and for being a valued customer over the past three years. We sincerely regret the inconvenience caused by this situation and any misunderstanding regarding the process for transferring your line.
One of our Connect Team Leaders is currently investigating this matter and will contact you directly to assist further.
We appreciate your patience and the opportunity to resolve this for you.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply05 Feb 2025, 14:29
Official
Good day Louw,
Thank you for sharing your experience and for being a valued customer over the past three years. We sincerely regret the inconvenience caused by this situation and any misunderstanding regarding the process for transferring your line.
One of our Connect Team Leaders is currently investigating this matter and will contact you directly to assist further.
We appreciate your patience and the opportunity to resolve this for you.
Warm Regards,
The Cool Ideas Team