Not Cool and no idea how bad they are!

For more than two months I have been trying to resolve a service issue. Sometimes I have service and then I don’t. It can come and go very few minutes.

The call centre will only help if you can do speed tests, ping tests, explain which lights on the CPE are ion or off. You need an Ethernet cable and can only link directly to the router. Sorry for you if you only have a computer that has a USB c port. The script does not cover the fact that when there is no service these things can’t be done and when you have a service you don’t need to test it.

The call centre considers their customers to be 1st class idiots and don’t know when they don’t have a service.

Theoretically a technician will come out - well my first complaint was mid September and no technician, no follow up service Call, no quality control. Who cares,the company has your money for the month.

One continues to pay for this poor service in the hope it will change.

Attempts to speak to someone more senior than a call centre manager are blocked . No one in authority is available to discuss an issue and requests for a service director to call you back is pointless, you can leave a message but no-one will call.

I would suggest that what was once a young dynamic company is a behemoth no better than Eskom!! Find a Service company somewhere else because Cool Ideas is not cool and have no idea how bad they are.