CS
Chantelle S
1 reviews | Active since Dec 2014
14 Oct 2021, 10:33
Not Cool
On the 6th of October my line was installed by Evotel ticket nr 784338 then only Cool Ideas dispatched the router on Friday the 8th the Router arrived when I plugged it in no connection log a fault with cool ideas ticket nr 786759, its the 14th of October 2021 now and up until today NOBODY has phoned me to inform me what is going on I am phoning everyday just to be told the fault is escalated. I cancelled my service with my previous service provider. What should I do now? just wait? Cancel my service? Wait until the next billing period and just pay it? This is not Cool
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Cool Ideas Service Provider's replyOfficial
14 Oct 2021, 11:27Good day Chantelle S,
Thank you for your feedback. We wish to extend our most sincere apology for the delays in getting you connected, as well as your experience with us.
Evotel activated your line on Friday, 08 Oct 2021. We then configured (set up) your router and dispatched it to you via a courier service. Please note that we can not configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it. Our courier company does not operate on weekends and public holidays. That is what caused the delay in having your router delivered.
We are currently investigating the line down incident. Our Escalations Analysts are collaborating with Evotel Technicians to resolve the issue ASAP. Please bear with us a little longer. We will be in touch with updates.
Your concerns have also been escalated internally for investigation.
Kind Regards,
Cool Ideas
Thank you for your feedback. We wish to extend our most sincere apology for the delays in getting you connected, as well as your experience with us.
Evotel activated your line on Friday, 08 Oct 2021. We then configured (set up) your router and dispatched it to you via a courier service. Please note that we can not configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it. Our courier company does not operate on weekends and public holidays. That is what caused the delay in having your router delivered.
We are currently investigating the line down incident. Our Escalations Analysts are collaborating with Evotel Technicians to resolve the issue ASAP. Please bear with us a little longer. We will be in touch with updates.
Your concerns have also been escalated internally for investigation.
Kind Regards,
Cool Ideas
Cool Ideas Service Provider's reply14 Oct 2021, 11:27
Official
Good day Chantelle S,
Thank you for your feedback. We wish to extend our most sincere apology for the delays in getting you connected, as well as your experience with us.
Evotel activated your line on Friday, 08 Oct 2021. We then configured (set up) your router and dispatched it to you via a courier service. Please note that we can not configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it. Our courier company does not operate on weekends and public holidays. That is what caused the delay in having your router delivered.
We are currently investigating the line down incident. Our Escalations Analysts are collaborating with Evotel Technicians to resolve the issue ASAP. Please bear with us a little longer. We will be in touch with updates.
Your concerns have also been escalated internally for investigation.
Kind Regards,
Cool Ideas
Thank you for your feedback. We wish to extend our most sincere apology for the delays in getting you connected, as well as your experience with us.
Evotel activated your line on Friday, 08 Oct 2021. We then configured (set up) your router and dispatched it to you via a courier service. Please note that we can not configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it. Our courier company does not operate on weekends and public holidays. That is what caused the delay in having your router delivered.
We are currently investigating the line down incident. Our Escalations Analysts are collaborating with Evotel Technicians to resolve the issue ASAP. Please bear with us a little longer. We will be in touch with updates.
Your concerns have also been escalated internally for investigation.
Kind Regards,
Cool Ideas