CB
CJ B
1 reviews | Active since Oct 2012
08 Mar 2022, 17:00
Not anymore
So up until 10 minutes ago I couldn't stop raving about CI. I'm moving, I've been with CI for over 5 years. This will be the 3rd house I'm installing fiber with CI.
Now they say I must Rica to be able to get fiber. *** is that. Like I'm going to walk around with my fiber line to the shops like a mobile phone.
If you need Rica for fiber then get your dev team to connect to the housing department and pull my data from there.
You have my physical address because you need to come to my damn premises to install the line. You have my contact details for how many years, unchanged....
Who ever the ***** is who said you must Rica for fiber , go hastle them for costing you a long term customer.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
09 Mar 2022, 11:53Good day CJ D,
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience.
Our Connect team's supervisor tried contacting you, to no avail. Please note that we are now required by law to request Rica documents from all customers. Rica documents were not particularly required when you had your previous lines installed.
Kindly provide us with the required documents as soon as you can so we may proceed accordingly.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience.
Our Connect team's supervisor tried contacting you, to no avail. Please note that we are now required by law to request Rica documents from all customers. Rica documents were not particularly required when you had your previous lines installed.
Kindly provide us with the required documents as soon as you can so we may proceed accordingly.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply09 Mar 2022, 11:53
Official
Good day CJ D,
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience.
Our Connect team's supervisor tried contacting you, to no avail. Please note that we are now required by law to request Rica documents from all customers. Rica documents were not particularly required when you had your previous lines installed.
Kindly provide us with the required documents as soon as you can so we may proceed accordingly.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience.
Our Connect team's supervisor tried contacting you, to no avail. Please note that we are now required by law to request Rica documents from all customers. Rica documents were not particularly required when you had your previous lines installed.
Kindly provide us with the required documents as soon as you can so we may proceed accordingly.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***