NOT A COOL IDEA

Item: Cool Ideas Service Provider
Rating: 1
Author: Zee S

#COOL-*** #COOL-*** #COOL-*** #COOL-*** #COOL-*** #COOL-***

6 Tickets and counting for this year alone. Pay for a full month,but log tickets on a weekly basis for no internet. Manager doesn’t bother calling back -consultants ask you to reboot hardware knowing the ONT is not flashing and issue is with the line. Not so COOL service.

Can I please get someone who will take my tickets serious and resolve this issue permanently. VUMA box outside is dumped into the sand, every-time VUMA technicians come out- they do a patch job and within few days I’m back to square one with no internet. Im expected to pay for a full month but I’m more offline than online.

Helpful (0)

Replies (2)

Cool Ideas Service Provider's replyOfficial

29 Aug 2022, 15:44

Good day Zeeshan S,

Thank you for your feedback, and apologies for any inconvenience caused.

Our support Team Leaders are investigating and will be in contact soon.

Your patience and understanding are much appreciated.

Kind Regards,
Cool Ideas
*** | ***

Cool Ideas Service Provider's reply29 Aug 2022, 15:44

Official

Zee S's updateReviewer Update

21 Oct 2022, 22:59

Same issue one month later, as previously mentioned. No internet once again.

Zee S's update21 Oct 2022, 22:59

Reviewer Update

Same issue one month later, as previously mentioned. No internet once again.