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nazeema C
1 reviews | Active since Jan 2014
19 May 2021, 18:25
Non service provider
Bad bad bad Made payment and had to wait 5 days for service to continue, complaint logged and was given the standard 'copy and paste' response.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
20 May 2021, 11:35Hi Nazeema
we are sorry to hear of this frustration
please note that you are requesting compensation for data costs you incurred during a time when the Vuma reach system was not activating customer links, this was a widespread issue and not something we have control over. we also cannot compensate customers for data used during this time.
should you wish to pursue this further kindly email complaints @ cool ideas . co. za
The Cool Team
we are sorry to hear of this frustration
please note that you are requesting compensation for data costs you incurred during a time when the Vuma reach system was not activating customer links, this was a widespread issue and not something we have control over. we also cannot compensate customers for data used during this time.
should you wish to pursue this further kindly email complaints @ cool ideas . co. za
The Cool Team
Cool Ideas Service Provider's reply20 May 2021, 11:35
Official
Hi Nazeema
we are sorry to hear of this frustration
please note that you are requesting compensation for data costs you incurred during a time when the Vuma reach system was not activating customer links, this was a widespread issue and not something we have control over. we also cannot compensate customers for data used during this time.
should you wish to pursue this further kindly email complaints @ cool ideas . co. za
The Cool Team
we are sorry to hear of this frustration
please note that you are requesting compensation for data costs you incurred during a time when the Vuma reach system was not activating customer links, this was a widespread issue and not something we have control over. we also cannot compensate customers for data used during this time.
should you wish to pursue this further kindly email complaints @ cool ideas . co. za
The Cool Team