CC
Claren C
1 reviews | Active since Jul 2021
09 Jul 2021, 17:19
Non-existing customer relationship management
Extremely Shocking Service. I tried to plead my case for a disputed bill but they still go ahead and suspended my service which I have paid for. Furthermore, they threaten to blacklist my name and don't care about my circumstance. Even complaining through the ombudsman (ISPA) doesn't help. They blatantly delay their response and not answering me directly. Extremely disappointed with the recommendation from the press as well
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
12 Jul 2021, 16:32Good day Claren
We are sorry to hear of this frustration
Upon investigation we see that there was a dispute you had raised for downtime and thus you witheld payment, we are still awaiting feedback from the FNO peratining to the down time and therefore cannot issue a credit as the issue was on their part of the fibre set up. due to your account having an outstanding amount the system automatically suspends the account for non payment for the period of which you are disputing
it is always best to ensure the account is up to date with payment to avoid this sort of thing from happening, we will always endeavour to pursue a credit on your behalf with the FNO once we have investigated and shared notes with them.
Should you wisht to raise this further you are welcome to email complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
Upon investigation we see that there was a dispute you had raised for downtime and thus you witheld payment, we are still awaiting feedback from the FNO peratining to the down time and therefore cannot issue a credit as the issue was on their part of the fibre set up. due to your account having an outstanding amount the system automatically suspends the account for non payment for the period of which you are disputing
it is always best to ensure the account is up to date with payment to avoid this sort of thing from happening, we will always endeavour to pursue a credit on your behalf with the FNO once we have investigated and shared notes with them.
Should you wisht to raise this further you are welcome to email complaints @ cool ideas .co .za
The Cool Team
Cool Ideas Service Provider's reply12 Jul 2021, 16:32
Official
Good day Claren
We are sorry to hear of this frustration
Upon investigation we see that there was a dispute you had raised for downtime and thus you witheld payment, we are still awaiting feedback from the FNO peratining to the down time and therefore cannot issue a credit as the issue was on their part of the fibre set up. due to your account having an outstanding amount the system automatically suspends the account for non payment for the period of which you are disputing
it is always best to ensure the account is up to date with payment to avoid this sort of thing from happening, we will always endeavour to pursue a credit on your behalf with the FNO once we have investigated and shared notes with them.
Should you wisht to raise this further you are welcome to email complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
Upon investigation we see that there was a dispute you had raised for downtime and thus you witheld payment, we are still awaiting feedback from the FNO peratining to the down time and therefore cannot issue a credit as the issue was on their part of the fibre set up. due to your account having an outstanding amount the system automatically suspends the account for non payment for the period of which you are disputing
it is always best to ensure the account is up to date with payment to avoid this sort of thing from happening, we will always endeavour to pursue a credit on your behalf with the FNO once we have investigated and shared notes with them.
Should you wisht to raise this further you are welcome to email complaints @ cool ideas .co .za
The Cool Team